HEATKEYS

Verint Actionable Intelligence® solutions for workforce optimization, networked video, communications interception, branch, remote and back-office operations, and public safety

Avaya, a global leader in business communications, provides solutions directly and through its channel partners to leading enterprises around the world.

VoIP News, Voice over IP, VoIP forums, crm, call center news, telecom, CRM solutions

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate.

Gartner delivers technology research to global technology business leaders to make informed decisions on key initiatives.

With complete automation, high-quality information, and easy to own solutions, Kronos proves that workforce management doesn

Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.

West Monroe Partners is a top Chicago consulting and professional services firm devoted to helping organizations of all size succeed in today

Booz Allen Hamilton, a leading consulting firm, helps government clients solve their toughest problems with services in strategy, operations, organization and change, and information technology.

CRMXchange News, Webcast Events, Vendor Directory, Training, Papers, Studies, unified applications, operations Information

Calabrio's Workforce Optimization Software Suite for call centers includes call recording, quality management, workforce management, speech analytics, performance management