HEATKEYS

Welcome to TechExcel! TechExcel provides software for Application Lifecycle Management, Defect Tracking, IT Service Management (ITSM), and Customer Relationship Management (CRM)

www.itsm.info provides and shares information technology service management ( ITSM ) information and consulting solution services based on IT Infrastructure Library ( ITIL ) best practices

Microsoft Excel Consulting, Online Classes, video tutorials, free macros, and walkthroughs for beginners and advanced levels. Also includes helpful tips, tricks, code, and a forum.

Rich Mironov and the Art of Product Management

LinkedIn strengthens and extends your existing network of trusted contacts. LinkedIn is a networking tool that helps you discover inside connections to recommended job candidates, industry experts and business partners.

A cool, skeptical (sceptical) view of IT (information technology), its sillier moments, and especially those around ITSM (service management), ITIL V2 and V3, and CMDB

On Demand Software from Giva, Leading Provider of Customer Service and Support, Help Desk, and More.

KPI Library is a community for performance management professionals. Use KPI Library to search for Key Performance Indicators by process and industry, and ask help or advice, and read articles written by independent experts.