HEATKEYS

ZDNet delivers the latest technology news, comments and product reviews focusing on IT hardware, software, mobile, security, and other special topics

This blog to share information I find on how small and mid-size companies can use social media and other web 2.0 stuff can be integrated into customer relationship management to help find, catch, keep and relate to good customers

It's All About Revenue, the Eloqua thought leadership blog covers all things revenue marketing: lead generation, marketing automation, B2B social media and more.

Shoutlet is enterprise social media management software. Social CRM for Facebook, Twitter, and YouTube. HTML5 web apps. Facebook Page moderation and design.

The Social CRM Insider offers overviews and best practices of social CRM and customer relationship management in social media.

Learn all about social media monitoring, analytics and engagement and learn about the Visible Intelligence enterprise platform.

Marketing Technology blog discusses the latest news, best practices, products and services for online marketing, search engine marketing, social media marketing, mobile marketing and more

Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho

by Harish Kotadia, Ph.D.

Former analyst and journalist discuss CRM from the vendor-side