HEATKEYS

On Demand Software from Giva, Leading Provider of Customer Service and Support, Help Desk, and More.

HDI?s IT service and technical support conference addresses today?s most pressing IT service and technical support challenges. Join us at the Rosen Shingle in 2012 in Orlando, FL!

Call center and help desk staffing, planning and optimization tool using Erlang C modeling

Global Help Desk Services - If you are an IT leader who is seeking guaranteed service levels for your help desk service and technical support needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you ...

Computerworld covers a wide range of technology topics, including software, security, operating systems, mobile, storage, servers and data centers, and technology companies such as Microsoft, Google and Apple.

ThinkHDI Leading IT Service and Support

ITIL Training, IT Service Management, ITSM Consulting, ITIL Foundations, toolkits, audits, The Help Desk Audit: Blueprint for Success, The Help Desk Audit Toolkit: Companion CD, Mapping Support Processes: Blueprint for Success, The Help Desk Dictiona...

SmartPros: Knowledge for Professionals

IT service management & IT asset management news and thoughts.

Windows IT Pro is the leading independent community for IT professionals deploying Microsoft Windows server and client applications and technologies.