HEATKEYS

Call center and help desk staffing, planning and optimization tool using Erlang C modeling

Discover CSDP?s Service Relationship Management (SRM) software solutions that automate the entire service delivery, field service, and customer service process.

ThinkHDI Leading IT Service and Support

Global Help Desk Services - If you are an IT leader who is seeking guaranteed service levels for your help desk service and technical support needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you ...

Computerworld covers a wide range of technology topics, including software, security, operating systems, mobile, storage, servers and data centers, and technology companies such as Microsoft, Google and Apple.

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MetricNet provides Service Desk, Call Center, and Desktop Support Benchmarks for IT and Call Center Professionals worldwide. MetricNet has the most comprehensive Database of Service Desk, Call Center, and Desktop Support Benchmarks in the Industry.

TechRepublic helps IT decision-makers identify technologies and strategies to empower workers and streamline business processes. The site delivers a unique blend of original content by IT professionals, peer-to-peer advice from the largest community ...

ITIL Training, IT Service Management, ITSM Consulting, ITIL Foundations, toolkits, audits, The Help Desk Audit: Blueprint for Success, The Help Desk Audit Toolkit: Companion CD, Mapping Support Processes: Blueprint for Success, The Help Desk Dictiona...