HEATKEYS

Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.

Call center software for planning, scheduling agents & analysing service performance.

The main product of Abstract Micro Systems is the Contact Routing Simulator, a software program for modeling and simulating the routing of call traffic within a call center or several call centers. The program uses Microsoft EXCEL for its user interf...

Forecasting add-ons for eCommerce, accounting, ERP. Sales forecasts. Inventory planning. Staff scheduling. Demand predictions. Get started in 20min.

Call center and help desk staffing, planning and optimization tool using Erlang C modeling

An online computer dictionary and internet search engine for internet terms and technical support.

Erlang C calculators for call centers and help desks, free.

SourceForge.net. Fast, secure and free downloads from the largest Open Source applications and software directory

MrExcel is your one stop for Excel tips and solutions. MrExcel offers help for excel including seminars and other training.

YourDictionary is a free online dictionary that offers definition search from Webster's dictionary for word meanings and thesaurus. Use this dictionary search as a crossword or scrabble dictionary. Also find legal dictionary, technical words, glossar...