HEATKEYS

Wikipedia defines a customer Touchpoint as ?the interface of a product, a service or a brand with customers, non-customers, employees and other stakeholders ? before, during and after a transaction, respectively. A critical component of any ?Custome...

Build an great customer-inspired experience!

We at Conexperience help organizations to improve customer experience. We use Touchpoint Dashboard as a Customer Journey Mapping tool.

Adaptive Path

A User Experience design and consulting firm that unites theory and practice to advance the art of user experience design while helping clients make better business decisions. Located in San Francisco, California, USA.

A research, brand and strategy consultancy that maps and improves the touchpoints between organizations and their customers.

Design thinking can be used to tackle wicked problems, design change, and create new meanings. But need to put people and the socio-cultural context in which they live, work, and play at the forefront to innovate when designing products, services, or...

Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.