HEATKEYS

ThinkHDI Leading IT Service and Support

Discover CSDP?s Service Relationship Management (SRM) software solutions that automate the entire service delivery, field service, and customer service process.

Call center and help desk staffing, planning and optimization tool using Erlang C modeling

TechRepublic helps IT decision-makers identify technologies and strategies to empower workers and streamline business processes. The site delivers a unique blend of original content by IT professionals, peer-to-peer advice from the largest community ...

SAManage is the leading On-Demand ITAM & ITSM solution. Manage your IT assets and deliver an enterprise grade IT service desk.

Global Help Desk Services - If you are an IT leader who is seeking guaranteed service levels for your help desk service and technical support needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you ...

description

GroupLink provides CRM and web based help desk solutions. everything HelpDesk is designed to streamline, organize and track incidents. ContactWise is the premier CRM solution for GroupWise and Outlook users.

An IT Management blog that provides information technology management best practices and approaches to becoming a world class IT shop.

MetricNet provides Service Desk, Call Center, and Desktop Support Benchmarks for IT and Call Center Professionals worldwide. MetricNet has the most comprehensive Database of Service Desk, Call Center, and Desktop Support Benchmarks in the Industry.

Computerworld covers a wide range of technology topics, including software, security, operating systems, mobile, storage, servers and data centers, and technology companies such as Microsoft, Google and Apple.