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Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.

Successful leaders in the contact center industry endorse mastering the big 5 for one reason: measurable results.

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Unique answering service and call center w/order taking, sales help, a dedicated friendly staff, advanced voicemail, mail services and more to help you succeed.

Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.

Pipkins, Inc. - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you...

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