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Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.

Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.

VoIP News, Voice over IP, VoIP forums, crm, call center news, telecom, CRM solutions

WikiAnswers: Questions and Answers from the Community

Engage, Collaborate, Co-Create and Share your knowledge by asking and answering questions in the discussion forums, commenting on blogs, rating videos, and sharing tips and advice in the wiki-style documents on configuring, troubleshooting, and desig...

Microsoft Excel Consulting, Online Classes, video tutorials, free macros, and walkthroughs for beginners and advanced levels. Also includes helpful tips, tricks, code, and a forum.

Everything you need to know to pursue a successful call center career. Right from industry jargon to tips and tricks of the trade.

Learn how to do just about everything at eHow. Expert Village is now a part of eHow, adding expert How To videos to eHow, the world

Running a small business. Learn how to operate and grow a business with information from accounting and bookkeeping to how to obtain small business financing, get ideas for franchises and more.

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Contact Centre Consultants based in Canada offering training, operational assessments, opportunity assessments, process optimization and benchmarking services