HEATKEYS

The Consortium for Service Innovation is a non-profit alliance of customer service organizations that are working together to solve industry-wide challenges.

McKinsey is a management consulting firm advising leading companies on issues of strategy, organization, technology, and operations.

Online source for the latest business and financial news and analysis. Covering personal finance, lifestyle, technology and stock markets. Providing business analysis, advice, commentary, tools and investing tips from Forbes and affiliated publicatio...

Service design, service innovation, design thinking, design strategy

Strategy& is a global team of practical strategists committed to helping you seize essential advantage. We do that by working alongside you to solve your toughest problems and capture your greatest opportunities.

Bloomberg is a premier site for updated business news and financial information. It delivers international breaking news, stock market data and personal finance advice from leading experts.

design, innovation, technology, future

Action-oriented creative thinking toolkit for services organizations

Service Innovator

Ericsson is shaping the future of mobile broadband Internet communications through its continuous technology leadership, helping to create the most powerful communication companies in the world.