HEATKEYS

Microsoft Excel Consulting, Online Classes, video tutorials, free macros, and walkthroughs for beginners and advanced levels. Also includes helpful tips, tricks, code, and a forum.

Free online workforce management tools for forecasting agent staffing requirements at call centres.

Strategic call center & contact center consultants implement strategic planning for customer contact technology and operations. Our call center consultanting services will help you solve your problems and reach your business goals. Our consulting...

Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.

High Tech High Touch Solutions

Call center software for planning, scheduling agents & analysing service performance.

KPI Software that is easy to implement for KPI tracking, reporting and analysis. Use KPI dashboards and management tools to implement performance management.

Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.

Multichannel Merchant covers all aspects of marketing through catalogs, retail and online channels. From customer service to mailing lists to warehouse operations to shipping and business analysis, Multichannel Merchant covers it all

VoIP News, Voice over IP, VoIP forums, crm, call center news, telecom, CRM solutions

Call Center Times the leading source of Call Center leads news job openings call industry communications

Docstoc is a community for people to find and share professional documents. Find free legal documents and free business documents.