HEATKEYS

Oracle is the world

Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.

Get to the HEART of customer service with Impact Learning Systems, leaders in customer service training and consulting.

The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports.

The first and only independent news blog covering outsourcing and services in the Americas.

Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.

Contact center system integration with multiple technical, cross-industry, and consulting services that provide businesses with improved customer service and operational efficiencies

KPI Library is a community for performance management professionals. Use KPI Library to search for Key Performance Indicators by process and industry, and ask help or advice, and read articles written by independent experts.

Pelorus Associates, Market Research Resports for interaction recording, workforce management, and other contact center applications.

OpenSpan User Process Management software lets you monitor, analyze and automate user activities, delivering unprecedented visibility and control over how users interact with the applications they use every day.