HEATKEYS

Optimize IT services through effective capacity planning and service level management processes.

AXELOS and Publisher TSO have created a comprehensive source of best practice information for all levels of portfolio, programme, project risk and service management adoption.

www.itsm.info provides and shares information technology service management ( ITSM ) information and consulting solution services based on IT Infrastructure Library ( ITIL ) best practices

ITIL Training, IT Service Management, ITSM Consulting, ITIL Foundations, toolkits, audits, The Help Desk Audit: Blueprint for Success, The Help Desk Audit Toolkit: Companion CD, Mapping Support Processes: Blueprint for Success, The Help Desk Dictiona...

ITSM Watch is the top independent source on the web for insights and information regarding Information Technology Service Management practices and principles, including ITIL, Change Management, Event Management, Service Management, Configuration Mana...

ITIL. The IT Infrastructure Library is a series of documents that are used for the implementation of a framework for ITSM, IT Service Management

Experts Exchange enables people with technology problems to quickly and easily solve their problems by collaborating with experts from around the world.

A site on About.com focusing on technology careers: where to find IT jobs, how to do your research before applying, and tips on getting your foot in the door with specific industries and companies.

Safari Books Online is an on-demand, digital library that provides access to thousands of technology, creative and business books, training videos and expert reference and learning materials from leading publishers, like O

Online shopping from the earth's biggest selection of books, magazines, music, DVDs, videos, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & person...