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Pipkins, Inc. - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you...

iSixSigma - Your portal to the most comprehensive collection of information about Lean Six Sigma.

Call Centers is a community site that anyone can contribute to. Discover, share and add your knowledge!

Call Center Times the leading source of Call Center leads news job openings call industry communications

Multichannel Merchant covers all aspects of marketing through catalogs, retail and online channels. From customer service to mailing lists to warehouse operations to shipping and business analysis, Multichannel Merchant covers it all

The call center software solution that

VoIP News, Voice over IP, VoIP forums, crm, call center news, telecom, CRM solutions

Find CRM information on call center software and management, marketing and CRM software, sales force automation and more customer relationship management topics.

Announces Special Licensing Program to Coincide with New Version ? Free 100

Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.

We provide the most innovative call center software to meet your needs. Our call center software includes an interactive contact center and advanced IP telephony products