HEATKEYS

Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.

Using consumer satisfaction data collected, this site provides consumers information to help them in their buying decisions. Business center provides performance-improvement-driven certification programs to help businesses improve their operations

COPC Inc. is a leading call center consulting, certification, training & benchmarking company. As expert consultants, we monitor best practices in contact center operations management by providing call center outsourcing and performance improveme...

The Leader in Call Center Benchmarking, Call Center Training, Call Center Certification, Call Center Consulting, Call Center Assessments, & Call Center Industry Reports

Professional certification, and nationwide US certification training schedule, for contact center representatives, supervisors, managers, directors, engineers, and specialists. Supported by the RCCSP Professional Education Alliance of contact center...

VoIP News, Voice over IP, VoIP forums, crm, call center news, telecom, CRM solutions

Contact Center Pipeline is an instructional journal focused on the specific needs and challenges of the contact center. Its sole purpose is to address the information needs of contact center professionals by providing relevant, actionable content to ...

LinkedIn strengthens and extends your existing network of trusted contacts. LinkedIn is a networking tool that helps you discover inside connections to recommended job candidates, industry experts and business partners.

Call Center Training from The Call Center School

The RCCSP Professional Education Alliance offers a wide selection of telecom training courses, ITIL training, call center training seminars, help desk training and certifications, VoIP and telephony training, project management training, web seminars...

UniversalClass(TM) is the leading provider of online, self-paced, professional development courses

Global Knowledge the industry leader in hands on IT, Business, and Enterprise Training. Visit us today to view all our current training opportunities, including accredited courses for Microsoft, Cisco and Linux.